Department Roster

Credit Card Relief^TM is a unit of Preferred Financial Solutions, Inc with headquarters in Indianapolis, Indiana and a branch office in Chicago, Illinois.  Credit Card Relief maintains a full time professional staff to work with our clients to resolve debt issues by compromising or settling clients' consumer debt.  Our professional staff and departmental structure includes the following:

Administration
Preferred Financial Solutions, Inc., an Indiana corporation, has been in business for over a decade
settling more than $150 million in consumer debt for thousands of clients throughout the United States. The company is committed to providing our clients with the highest possible level of client services. As an attorney driven program our clients have access to the national mediation law firm Monday through Friday during regular business hours.

Enrollment Department
The Enrollment Department is home to our Enrollment Specialists who take all incoming calls and give our prospective clients an overview of the Credit Card Relief program.  Additionally, our Enrollment Specialists will conduct a short interview with you and explain the program services and fees.

Processing Department
The Processing Department receives and organizes your enrollment paperwork creating an account number and master file number.  They also create a punch list of any missing documents required to process your information.

Underwriting Department
Underwriters review every document in your enrollment package and help you complete any missing information that may have been omitted on the Confidential Questionnaire.  Underwriting professionals work with you to establish a monthly payment to the Trust for the future benefit of your creditors while also helping you understand what to expect in the months ahead. If you have any specific questions, our Underwriters are able to provide comprehensive answers so that you are fully aware of the program opportunities.  

Local Participating Program Attorney
After your file is completed in Underwriting, you will be hearing from your Local Participating Program Attorney (LPPA) who will once again go over the program with you and ask you questions about your financial situation to determine whether or not Credit Card Relief is truly the right program for you.
Upon the LPPA's approval, you are officially admitted to the Credit Card Relief^TM program.

The LPPA mediates all debt and is in contact daily with creditors to negotiate and monitor opportunities to settle your debt.  Settlements may occur immediately, but only if the LPPA has funds in The Enrolled Members Trust that can be used to for the mediation effort. The strategy designed to help you achieve financial freedom is contingent on many influencing factors.  Together, we can accomplish these financial objectives for you by staying focused, committed, and in contact with one another frequently.

Professional Services Department
As a client, the Professional Services Department is your primary interface to our program and is
equipped to give you the best client care available.  Our Client Relations Representatives are here to serve you regarding all matters relating to your enrollment in Credit Card Relief.  You will find caring people, just like you, who are fully equipped and dedicated to helping you navigate this challenging time.  Our Professional Services Department is here every business day from 8:30 to 5:00pm (EST) and may be reached toll free at 866-241-3328.