Department Roster

Credit Card Relief is a unit of Preferred Financial Solutions, Inc with headquarters in Indianapolis, Indiana
and a branch office in Chicago, Illinois.  Credit Card Relief maintains a full time professional staff to work with our clients to resolve debt issues by compromising or settling clients' consumer debt.  Our professional staff and departmental structure includes the following:

Administration
Preferred Financial Solutions, Inc., an Indiana corporation, has been in business for over a decade
settling over $150 million in consumer debt for thousands of clients throughout the United States. 
The company is committed to providing our clients with the highest possible level of client services. 
As an attorney driven program our clients have access to the national mediation law firm Monday
through Friday during regular business hours.

Enrollment Department
The Enrollment Department is home to our Enrollment Specialists who take all incoming calls and give our prospective clients an overview of the Credit Card Relief program.  Additionally, our Enrollment Specialists will conduct a short interview with you explaining the program's services and fees.

Processing Department
The Processing Department actually receives and organizes your enrollment paperwork creating an account number and master file number.  They also create a punch list of any missing documents required to process your information.

Underwriting Department
Underwriters review every document in your enrollment package with you and help you complete the Confidential Questionnaire.  Underwriting professionals work with you to establish a monthly payment
to the Trust for the future benefit of your creditors while also helping you understand how many
months you will be in the program. They will also answer any specific questions you might have.

Local Participating Program Attorney
After your file is completed in Underwriting, you will be hearing from your Local Participating Program Attorney (LPPA) who will once again go over the program with you and ask you questions about your financial situation to determine whether or not Credit Card Relief is truly the right program for you.
Upon the LPPA's approval, you are officially admitted to the Credit Card Relief program.

Professional Services Department
As a client, the Professional Services Department is your primary interface to our program and is
equipped to give you the  best client care available.  Our Representatives are here to serve you with
all matters relating to your enrollment in Credit Card Relief.  You will find caring people, just like you,
who are eager to help you navigate this challenging time.  We are here every business day from 8:30
to 5:00pm (EST) and may be reached toll free at 866-241-3328.

National Mediation Law Firm
The National Mediation Law Firm mediates all debt and is in contact daily with creditors to negotiate
and monitor opportunities to settle your debt.  This fully staffed law office is also co-counsel with all
the Local Participating Program Attorneys.  Together this professional team will design a strategy to
help you achieve financial freedom.